FAQ - Frequently asked questions

“Which XMPP clients do you recommend?”

As an alternative you can use the POTATO.MX Webclient on all platforms: XMPP Webchat

“Which Clients do support OMEMO End-to-End Encryption?”

An overview of the status of the OMEMO implementation in various XMPP clients can be found here: https://omemo.top/

“How can I change / reset my password?”

“How can I delete my account?”

Use this link to delete your XMPP account: https://xmpp.potato.mx/account/delete Note that your account is deleted automatically after 2 years of inactivity.

“My Messages are not getting through”

First check if OMEMO is active. If so, temporarily disable OMEMO on your device (+ in group chat on all other devices) to check if this is the cause of the error. If the messaging without OMEMO works, you have probably not accepted another user’s OMEMO key (or vice versa). Example: User A does not receive messages from User B. Cause: User B does not encrypt messages to A with the appropriate key. Workaround: User B makes sure that all OMEMO keys are activated in his contact details for User A.

“Which data is stored by the server?”

See Privacy