FAQ - Frequently asked questions

Android: “Conversations” (for a small donation from the Google Play Store or for free via the F-Droid Open Source App Store)
Windows: Gajim
Linux: Gajim and Dino
iOS: Monal

As an alternative you can use the POTATO.MX Webclient on all platforms: XMPP Webchat

“Which Clients do support OMEMO End-to-End Encryption?”

An overview of the status of the OMEMO implementation in various XMPP clients can be found here: https://omemo.top/

“How can I change / reset my password?”

Change password: Most XMPP clients offer a “Change Password” function. In case your client doesn’t have that feature, you can use https://xmpp.potato.mx/account/change_password
Reset password: If you’ve lost your password, there is nothing we can do about it. Since we don’t have enough information about you and your account, there is no way we can make sure that you really own that account. Please use password managers to keep track of all your passwords, and note them down before you enter them during account registration.

“How can I delete my account?”

Use this link to delete your XMPP account: https://xmpp.potato.mx/account/delete Note that your account is deleted automatically after 2 years of inactivity.

“My Messages are not getting through”

First check if OMEMO is active. If so, temporarily disable OMEMO on your device (+ in group chat on all other devices) to check if this is the cause of the error. If the messaging without OMEMO works, you have probably not accepted another user’s OMEMO key (or vice versa). Example: User A does not receive messages from User B. Cause: User B does not encrypt messages to A with the appropriate key. Workaround: User B makes sure that all OMEMO keys are activated in his contact details for User A.

“Which data is stored by the server?”